Refund & Cancellation Policy

Last updated Oct 11, 2026

How to cancel a subscription and when refunds are available for subscriptions, purchases, bookings and events.

This policy explains how cancellations and refunds work for purchases on iamU.

Subscriptions renew automatically at the end of each billing period until you cancel.
Cancel anytime. Cancelling stops the next renewal. You keep your plan's features until the end of the period you've already paid for.
If a renewal payment fails, we retry for a 3-day grace period before the subscription expires.
Subscriptions bought on the web can be cancelled in Settings → Subscription & billing.
Subscriptions bought through the App Store or Google Play must be cancelled in your store account settings. Refunds for those purchases are handled by Apple or Google under their policies.

You can request a refund within 7 days of a payment made directly with iamU by contacting [email protected] with your account email and the payment date.
We generally refund a subscription payment if you haven't used its paid features, if you were charged in error, or where local consumer law requires it.
Partial-period refunds are not provided after a subscription has been used, except where required by law.

These are consumed when used and are not refundable once redeemed. Unused items charged in error can be refunded within the 7-day window.

You can cancel an order or booking before it is fulfilled. Cancelled orders are refunded to the original payment method.
If an expert or seller doesn't deliver what was described, contact [email protected] within 7 days and we'll investigate.
Seller payouts are held until the refund window closes, so eligible refunds can be issued.

If a host cancels an event, ticket holders receive a full refund.
Refunds for attendee cancellations follow the cancellation terms shown on the event page.

Approved refunds go back to the original payment method. Depending on your bank, they usually arrive within 5–10 business days.

Billing questions: [email protected].