Help & Support

Get help

• Check the FAQ in Settings for quick answers to common questions.
• Email us at [email protected]. Include the email address on your account and, where relevant, screenshots and the date of any payment.

Response times

• Safety reports: reviewed by our safety team, usually within 24 hours
• Account and billing questions: usually answered within 1–2 business days

Report a safety concern

Use Report on a profile, message or post. This sends the details straight to our safety team. If you or someone else is in immediate danger, contact your local emergency services first.

Billing

• Web purchases: see Settings → Payment history and Subscription & billing.
• App Store or Google Play purchases: billing is managed by the store. Refund requests for those go to Apple or Google.

Escalations

If you're not happy with our response, reply to the same email thread and ask for an escalation. A senior member of the team will review your case.